Skip links and keyboard navigation

Restrictions on the installation and use of the artificial intelligence (AI) platform DeepSeek on government provided devices are now in place.

Help shape the For government website by joining our user research panel.

Module 2: Checkpoint 9—Contact us

Conformance: Mandatory

Requirements

Each website must have a contact us page, linked from the site utilities.

The contact us page must contain these contact methods (where appropriate):

  • counter locations
  • telephone numbers
  • fax numbers
  • postal addresses
  • email addresses.

*Where there is a recognised international audience, an agency should provide additional international dialling information.

Benefits of conformance

  • Users expect to be able to contact agencies directly through a variety of channels.
  • Users can easily locate contact information regardless of the website they are visiting.
  • Users should be able to access information / content without additional cost/effort.

Risks of non-conformance

  • The user experience is negatively affected if a user has questions and has no way to present these to the business owner of the website.
  • Reduces access to information/content.
  • Users seek alternative, more expensive channels.

Supporting information

WebContent.gov – 'Contact us pages'