Using the playbook
This playbook was designed to help you use the service design and delivery process to create digital products and services. It will help you to empathise with your customers, understand the root cause of a problem, and harness the best ideas from your team to create customer-centric solutions.
It will introduce you to activities you can use to orchestrate diverse groups of people, data, and technology to achieve the Queensland Governments' goals. The plays can also be applied where you are using a Human Centred Design approach.
How to use the playbook
Key playbook concepts
- Plays
- Design stages
- Game plans
Stages of the service design and delivery process
- Discovery
- Alpha
- Beta
- Live
Benefits of adopting the design and delivery process
- Benefits for the people of Queensland
- Benefits for the Queensland Government
- Benefits of working this way
Making game plans
- Combine plays for a stage
- Combine plays to design a product or solution
Sample game plans
- Planning: Kick-off
- Discovery: Discover and understand
- Alpha: Concept development
Facilitating accessible and inclusive sessions
- Accessible and inclusive session planning
- Accessible and inclusive facilitation tips