The discovery stage

Gain insights into the user experience and identify pain points by charting user interactions and touchpoints.

Variable run time

2+ (incl. 1 facilitator)

DiscoveryAlphaBeta

Empathise with users perspective throughout their experiences to gain insights about products or services.

Up to 1.5 hours per session run time

2-3 (incl. 1 facilitator)

DiscoveryAlphaBetaLive

Categorise information or ideas into groups to identify themes and find patterns.

50 mins run time

1-12 (incl. a facilitator)

DiscoveryAlphaBetaLive

A simple voting activity to identify a group's priorities and preferences.

20 – 45 mins run time

2-12 (incl. 1 facilitator)

DiscoveryAlphaBetaLive

Plan your user research in a step-by-step approach, with a clear path towards user recruitment and research methods.

2 hours to 8 hours run time

1-4

DiscoveryAlpha

Identify the people and groups that have an interest in a product or service and visualise how they are related.

60 mins run time

3-8 (incl. 1 facilitator)

PlanningDiscovery

Identify and define the problem that a product or service aims to solve.

95 mins – 135 mins run time

5-10 people (incl. 1 facilitator)

Discovery

Visualise relationships between stakeholders and systems to understand who is involved in your service.

1.25 hours run time

5-10 (inc. 1 facilitator)

DiscoveryAlpha

Review existing research, data, and resources to find relevant information and identify gaps.

Variable run time

1-3 (+ Subject Matter Experts and Stakeholders)

DiscoveryAlpha

Map out the process of service delivery to understand the customer experience, cross-functional relationships and alignment of processes.

Variable run time

1+ (incl. 1 facilitator)

DiscoveryAlphaBeta

Identify metrics and success indicators to measure project effectiveness and track progress.

Variable run time

1+

DiscoveryAlpha

Improve future outcomes by reflecting on team process and making an action plan.

40-60 mins run time

2-8 (incl. 1 facilitator)

PlanningDiscoveryAlphaBetaLive