Using the playbook
This playbook was designed to help you use the service design and delivery process to create digital products and services. It will help you to empathise with your customers, understand the root cause of a problem, and harness the best ideas from your team to create customer-centric solutions.
It will introduce you to activities you can use to orchestrate diverse groups of people, data, and technology to achieve the Queensland Governments' goals. The plays can also be applied where you are using a Human Centred Design approach.
How to use the playbook
Understand the key playbook concepts: Plays, game plans and design stages.
Stages of the service design and delivery process
Learn about the key stages of the service design and delivery process: discovery, alpha, beta and live.
Benefits of adopting the design and delivery processÂ
Understand the benefits of adopting the design and delivery process for your teams, Queenslanders and the Queensland Government.
Making game plans
Connect individual plays into game plans to guide your whole project. Find out how to structure game plans and look at some examples.
Sample game plans
See sample game plans that can be used or modified to suit your project goals.
Facilitating accessible and inclusive sessions
Make your facilitation accessible and inclusive.