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Digital service design playbook

Planning

Whilst not an official stage in the service design and delivery process, planning is essential to set your team up for success.

This is when the team will determine who needs to be involved and when, organise and set up a project space, and plan and communicate key timelines, milestones and activities for each of the following stages with relevant stakeholders.

Plays in this stage

Stakeholder mapping

Identify the people and groups that have an interest in a product or service and visualise how they are related.

60 mins run time
3-8 (incl. 1 facilitator)
PlanningDiscovery

Team charter

Align team goals, ways of working and expectations to set your team up for success.

1.5-8 hours run time
2+ (incl. 1 facilitator)
Planning

Retrospective

Improve future outcomes by reflecting on team process and making an action plan.

40-60 mins run time
2-8 (incl. 1 facilitator)
PlanningDiscoveryAlphaBetaLive
Last updated:
12 September 2023