Create a multi-disciplinary team
To run a project, you need the right mix of people to get the best results. Good government services are built quickly and iteratively, based on user needs. Your digital delivery team must be set up in the right way to do this.
When you set up a multidisciplinary digital delivery team, you have members with different skill sets in your team and you work together on the same service at the same time. This is different to having a separate team for each discipline — for example business analysts, developers and testers. Siloed discipline-based teams can slow delivery or lead to rework. A multidisciplinary team has the capability and skills to deliver the service and the authority to make decisions about the service.
Types of roles
You will need some roles in your core multidisciplinary team for the life of the service. You may also need to bring in specific roles for stages of the service design and delivery process. Keep in mind that one person can have multiple roles, for example, your designer might also do user research. Some of these roles may not currently exist in your organisation or business area, so you may need to build capability and/or supplement the team with contract staff.
Outcomes
The establishment of a team can provide:
- Enhanced problem-solving capabilities and innovation through diverse perspectives, expertise, and collaboration.
- Improved decision-making and reduced risk by considering a broader range of well-informed insights and early stakeholder input.
- Increased efficiency and productivity through effective collaboration, streamlined processes, and shared responsibility for delivery.
The stages
The four stages of the Service design and delivery process are Discovery, Alpha, Beta, and Live.
Digital service standard
This play helps your service meet the following criteria of the digital service standard.
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