How to use the playbook
The digital service design playbook is a collection of design activities and workshops that you can use to design and deliver products and services. It is a ready-to-use resource that will enable you and your team to deliver the best outcomes for Queenslanders, while supporting digital service design capability uplift across the Department of Transport and Main Roads (TMR), and the Queensland Government.
What this playbook is not
This playbook is not a comprehensive introduction to human-centred design (HCD) or why you should use an agile service design and delivery approach to achieve your desired outcomes. This playbook is not a textbook for designers – it has been crafted carefully and specifically with and for TMR and Queensland Government employees to support digital service design capability uplift. As organisational design maturity grows, will we expand the playbook for a wider range of practitioners.
The playbook is not stagnant, and it should transform over time. It is not meant to work as a tool for box-ticking, rather, it will become a resource embedded within teams that can be referred to on an ongoing basis.
Need help?
If you need help convincing your team to use the service design and delivery approach, please contact us.
What does 'playbook' mean?
In team sports a play is a strategy for scoring points, and each person on the team has a role to perform during the play.
Before each game, teams select a set of plays and organise them into a game plan to help the players to work together effectively.
All this information is collected in a playbook to reference for future games.
Share your feedback
Take our short feedback survey and tell us what you thought of this play, or report an issue.
This playbook is a beta product, your feedback helps us improve it for everyone.
Contact us
If you need advice, mentoring, or guidance on how to use the playbook, or you’d like to contribute to the playbook, you can contact us.