Human-centred design resources
Use our guides and templates to help you incorporate a human-centred design (HCD) approach into your work and document the outputs.
About HCD
- Human-centred design in Queensland Government toolkit —currently being reviewed to ensure it is contemporary and accessible
- Customer experience principles
- Queenslanders with Disability Network’s co-design principles (PDF, 591 KB)—principles and processes to ensure people with disability are included in the design and evaluation of services, policy, legislation, and products.
Plan your HCD approach
Consider and plan the HCD activities, and identify the roles, skills, and resources you will need.
- A guide to human-centred design procurement in the Queensland Government
- HCD approach planning checklist
- Meld Studios skills matrix —skills and behaviours for each level of human-centred designer.
Customer research
Identify participants for research
Use these templates to define the customers you need to engage as part of your research. You will also need a structured approach when screening research participants for suitability.
- Research project brief template
- Recruitment specification and screening questions template
- Example simple recruitment screening questions
Interview customers
Develop an interview guide that addresses the key topics and questions to be explored as part of your research.
Research outputs
Communicating your research findings is key—having clear, appropriate, engaging and shareable research outputs can create empathy for the customer and encourage buy-in from key stakeholders.
- Customer journey maps—template and examples (Miro board)
- Customer journey map template
- Future state customer journey map example
- Personas—how to guide, template and examples (Miro board)
Ideation
- Concept card template —use this template as a framework to create concepts that will help solve your customer problem.