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For government agency selections have changed to reflect the outcome of the November 2024 Machinery of government (MoG). For more information, see our MoG change guide.

Digital service standard self-assessment checklist

Document:
Digital service standard self-assessment checklist (DOCX, 55.3 KB)
Document type:
Template
Version:
Final v1.0.1
Status:
CurrentNon-mandated
Owner:
Design and Capability Unit, Queensland Government Customer and Digital Group, Department of Communities, Housing and Digital Economy
Effective:
January 2022–current
Security classification:
OFFICIAL-Public
Category:
Customer experience

This self-assessment checklist is to be used internally by Queensland Government departments to assess their new or redeveloped digital services against the 13 criteria of the Queensland Government Digital service standard. The Digital services policy requires Queensland Government departments to self-assess compliance for new or significantly redeveloped high-volume transactional services.

It is recommended the product manager and senior responsible officer for the digital service endorse the completed checklist, and it be used to facilitate learning and improvement in digital service delivery.

You do not need to submit this checklist unless requested by the Queensland Government Customer and Digital Group (QGCDG).