Skip links and keyboard navigation

For government agency selections have changed to reflect the outcome of the November 2024 Machinery of government (MoG). For more information, see our MoG change guide.

Customer payments to government strategy

Document:
Customer payments to government strategy (PDF, 880.1 KB)
Document type:
Strategy
Version:
Final v1.0.2
Status:
CurrentMandated
Owner:
QGCIO
Effective:
April 2016–current
Security classification:
OFFICIAL-Public
Category:
Customer experience

This document sets the strategy around customer payments to Queensland Government. It discusses the drivers, determines the gaps by exploring the future state and analysing the current state. A set of guiding principles have been stated which summarises the analysis in order to support a consistent, efficient and effective method for receiving customer payments.