QGEA Customer experience responsibilities
                        
                        
                        
                        
                        
                                                
                        
                        
                                                
                        
                        
                        
                        
                        
                        
                                                
                        
                        
                        
                        
                        
                        Queensland Government executives are responsible for ensuring the delivery of high quality, digital customer experiences.
The Queensland Government Enterprise Architecture (QGEA) provides guidance for Queensland Government services delivered through digital channels.
    Mandated policies in this category
    
    
        
            
        
            
                
            
            Policy | 
            
                November 2015–current
            
            
            
            
            
            CurrentMandated
            
            
             
            
            
            Without requiring the capture or storage of specific data attributes, this policy sets a benchmark for agencies wishing to exchange the customer data they currently manage.
            
            
            
            
                Requirements
                - Agencies must ensure that exchange of customer details between agencies occurs in a standardised way.
 
            
            
            
            
         
         
     
    
        
            
        
            
                
            
            Policy | 
            
                April 2024–current
            
            
            
            
            
            CurrentMandated
            
            
             
            
            
            This policy reaffirms the Queensland Government's commitment to delivering digital services that meet customer needs.
            
            
            
            
                Requirements
                - Departments must inform the public about the engagement objectives and how feedback will be used.
-  Departments must use technology to ensure community engagement is inclusive and accessible.
-  Departments must effectively manage and acknowledge feedback received through community engagement activities.
-  Departments must publish engagement findings.
-  Departments must protect the integrity of the community engagement process and the privacy, confidentiality, and safety of participants.
 
            
            
            
            
         
         
     
    
        
            
        
            
                
            
            Policy | 
            
                January 2022–current
            
            
            
            
            
            CurrentMandated
            
            
             
            
            
            The Digital services policy directs Queensland Government departments on the design, delivery, and management of public facing digital services
            
            
            
            
                Requirements
                - Digital services must meet all 13 criteria in the Queensland Government’s Digital service standard.
 
            
            
            
            
         
         
     
 
 
Additional QGEA guidance to consider