Digital services transition plan

Document type:
Guideline
Version:
Final v1.0.0
Status:
CurrentNon-mandated
Effective:
January 2022–current
Security classification:
OFFICIAL-Public
Category:
Customer experience

This transition plan provides information for agencies on the implementation of the Digital services policy. The plan includes a staged adoption of the policy with three phases over six years. Services with the greatest customer reach and impact are prioritised first to deliver value early.

Tools and guides to support the transition will be developed, including core skills programs needed to uplift capability to meet the standards.

Transition plan timeframes for phase 1, 2 and 3

Policy requirements

Phase 1 (completed as of 30 June 2023)

  • Existing services were required to continue complying with existing design patterns (Consistent User Experience for agency websites or Single Website Experience for franchise websites) or use the new Queensland Government Design System (criteria 6).
  • All digital services were required to comply with WCAG 2.1 AA (criteria 9).
  • New or redeveloped high-volume transactional digital services initiated after January 2022 were required to comply with the Digital service standard in full (criteria 1-13).

Phase 2 (completed as of 31 December 2024)

  • All new or redeveloped digital services (transactional and information) were required to comply with the Digital service standard in full (criteria 1-13), including the Queensland Government Design System.

Phase 3 (ongoing by 31 December 2027)

Last updated:
22 December 2025