QGEA directions and guidance

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Customer details management policy

Policy | November 2015–current
CurrentMandated

Without requiring the capture or storage of specific data attributes, this policy sets a benchmark for agencies wishing to exchange the customer data they currently manage.

Requirements

  1. Agencies must ensure that exchange of customer details between agencies occurs in a standardised way.

Use of ICT services, facilities and devices policy (IS38)

Policy | December 2015–current
CurrentMandated

The purpose of this policy is to ensure the implementation of consistent policies and practices in the management of employee use of ICT services, facilities and devices.

Requirements

  1. Departments must implement policies addressing employee use and monitoring of ICT services, facilities and devices.
  2. Departments must ensure all employees are aware of, understand and acknowledge their responsibilities and policy obligations when using ICT services, facilities and devices.

Information asset custodianship policy (IS44)

Policy | April 2016–current
CurrentMandated

Managing information assets as part of a lifecycle ensures that information is relevant to its consumers and is renewed or retired at the appropriate time.

Requirements

  1. Departments must identify and register their information assets.
  2. Departments must assign roles and responsibilities to information assets through a custodianship policy.

Digital services policy

Policy | January 2022–current
CurrentMandated

The Digital services policy directs Queensland Government departments on the design, delivery, and management of public facing digital services

Requirements

  1. Digital services must meet all 13 criteria in the Queensland Government’s Digital service standard.

Portfolio, program and project assurance framework

Framework | June 2024–current
CurrentMandated

This framework provides information and defines best practice processes for Queensland Government departments to undertake assurance on all digital and IT-enabled portfolios, programs and projects.

Grants, frontline service procurement and other assistance data policy

Policy | October 2019–current
CurrentMandated

Defining a set of common data attributes for the reporting and publication of grants, frontline service procurement and other assistance data.

Requirements

  1. All departments must collect the core data elements defined for grants, frontline service procurement and other assistance program and expenditure data.

Office suites policy

Policy | April 2019–current
CurrentMandated

This policy enables the exchange of electronic office documents using office suit file formats.

Requirements

  1. Departments must use interoperable office documents.

Use of core and common information and technology solutions policy

Policy | June 2024–current
CurrentMandated

Ensuring Queensland Government maximises the value and aggregated purchasing power for reusable information and technology solutions across agencies

Requirements

  1. Agencies must apply the Core and common framework when implementing solutions to support business capabilities.
  2. Agencies must adopt ‘mandated’ and ‘endorsed’ core and common solutions when implementing business capabilities.
  3. Agencies must consider ‘identified’ core and common solutions when implementing business capabilities.
  4. Agencies must not implement ‘restricted’ solutions.
  5. ‘Mandated’ and ‘endorsed’ core and common solutions must be approved for whole-of-government use with a concept of operations.