Customer communications
Queensland Shared Services (QSS) is committed to keeping customers central and informed. This means providing regular engagement opportunities where QSS can demonstrate the work they’re completing, and customers can communicate about their businesses' service delivery needs.
Purpose
QSS's executive management team provides an update on recent work and future direction while agencies outline their priorities and challenges. This ensures QSS's program of work remains aligned to agencies' priorities.
Audience
Agency heads of corporate services and chief finance, HR and information officers
Frequency
2–3 times a year.
Purpose
Our Finance and HR Agency Reference Groups promote information-sharing and cross-agency collaboration.
Agency representatives provide feedback and recommendations on current processes, and review and comment on QSS's program of work and activities considering their own agency's strategic direction and priorities.
The discussions, actions and outcomes help prioritise activities within QSS's program of work, and inform program delivery and our approach to change management.
Audience
Agency nominated HR and Finance representatives
Frequency
Meetings every 3–6 months and engagement via Teams channel.
Purpose
We hold regular operational meetings with our customers to discuss performance and resolve any current issues.
Audience
Agency corporate services representatives
Frequency
Every 1 to 2 months.
If you'd like more information or have questions or feedback about any of these meetings or QSS’s engagement approach, contact the Customer Relationship team via the QSS Self Service Centre.