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Assurance and business continuity

Management assurance framework

QSS have an effective business control environment, reliable information systems and internal controls for managing assurance.

Read the QSS management assurance framework for more information

External assurance

External assurance practices require QSS to documents our finance, human resources and technology:

  • services
  • transactions
  • system control objectives
  • controls designed to achieve those objectives.

Read the QSS system description for more information

Business continuity management

QSS have embedded business continuity management practices that align to:

QSS have a robust business continuity plan and have undertaken scenario planning to ensure they continue delivering critical services in case of business disruption.

They have also confirmed that vendors (including Aurion, SAP, CommBank, ServiceNow and CITEC) have strategies and continuity plans in place.

In the case of business disruption, QSS will prioritise the following activities:

  • payroll processing
  • vendor payment processing
  • critical ICT systems support.

QSS is confident in its ability to continue to deliver essential services during business disruptions.