Business process classification framework

Organisations seek to understand their business processes in a consistent way, and a business process classification framework can provide standard definitions and terminology to ensure that everyone in your business is speaking the same 'business process' language.

APQCs process classification framework

The APQC process classification framework (PCF) has been adopted by the QGEA. The AQPC PCF is a generic cross-industry business process taxonomy which is freely available from APQCs website. You can subscribe to APQC to access the latest version and a number of industry-specific PCF's.

Like other classification frameworks in the QGEA, a classification framework also enables you to analyse your business processes for gaps/duplications and allow you to conduct mappings to see how your business processes support your business strategy. For further information see the ICT investment 'business' planning techniques.