Our customer service channels
Queensland Government agencies can deliver services using our whole-of-government customer services channels.
Provided by the Department of Customer Services, Open Data and Small and Family Business (CDSB), our customer services channels help simplify the way customers access services in person, over the phone and online—providing our customers a 'one-government' experience.
Online services through the Service portal and Service builder
Deliver online services through the Service portal using forms built in Service builder.
Online support via chat
Learn how chat as a service can support your customers online.
Phone support via 13 QGOV (13 74 68)
Use the Queensland Government’s single phone number, 13 QGOV, as a concierge for your customers, and to provide services and support.
In-person support via counters
Use the Queensland Government service counters for customers to access your services.
Get help with government-wide customer service channels
Get CDSB Digital Customer Partner Engagement team support and use our government-wide service channels.