Deliver public services

Our customer service channels

• Online services through the Service portal and Service builder
• Online support via chat
• Phone support via 13 QGOV (13 74 68)
• In-person support via counters

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Human rights

• Human rights and your work
• Understand human rights
• Consider human rights before making a decision
• Building a culture of human rights

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Interpreter and translator services

• Find a translator or interpreter
• Queensland interpreter card
• Working with an interpreter

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Conduct due diligence on a person or company

Inform decision-making with due diligence searches.

Deliver a financial assistance program

Get help to deliver a financial assistance program.

Customer complaints handling

• Check legal obligations when handling a customer complaint
• Customer complaints terms
• Queensland Public Service Customer Complaint Management Guideline

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