Human-centred design training
Queensland Government offers online and in-person Human-centred design (HCD) training.
Online learning
Complete these online learning modules for a quick introduction to HCD. Each module will take around 5 minutes to complete.
- What is HCD?
- A brief history of HCD
- Why do HCD?
- HCD in government
- The importance of empathy in HCD
- How do I get started with HCD?
In person learning
Introduction to human-centred design workshop
The Introduction to human-centred design workshop is a free, in-person, one day workshop for Queensland Government employees, delivered by Queensland Government Customer and Digital Group.
The workshop is designed for beginners or people looking to refresh their skills and there are no pre-requisites for attending.
You’ll learn about the principles and practices of human-centred design and how they can be applied to government projects, and the different phases and tools used in the design process, such as conducting user research, creating personas, and building and testing prototypes. You’ll have the opportunity to put your learnings into practice and work in small groups to complete a mini design sprint.
Workshops are delivered monthly at a Brisbane CBD location.
You can attend the workshop as an individual, or if you have a group of people and access to a venue at your workplace, we can come to you and deliver a workshop for your team.
Book your place or register your interest in attending
Workshops are booked online through Humanitix. They start at 9am and finish by 4pm.
You will get an email from Humanitix to confirm your booking. Keep this email in case you need to cancel or reschedule. You can email the HCD Team to help you book into a workshop.
Closer to the workshop day we will send you an Outlook meeting invitation confirming the details you need to know. We do need minimum numbers to run the workshop and appreciate you accepting (or declining) the invitation, so we know you’re attending.
Changes to workshops
We try to give as much warning as possible if there are any changes to the workshop. Occasionally we do have to reschedule events.
Privacy statement
The Department of Transport and Main Roads collects personal information from you for the purpose of contacting you about training.
We will only use your information for this purpose. It will otherwise not be used or disclosed unless authorised or required by law.
Your personal information will be handled in accordance with the Information Privacy Act 2009.
Email hcd@chde.qld.gov.au for questions and feedback.
Building access information
The building at 61 Mary Street, Brisbane has a set of stairs and a ramp and is accessible to people using wheelchairs or other mobility aids. There is a loading bay and ample space for a wheelchair to be unloaded from a vehicle.
On your arrival
Wayfinding
The workshop room at 61 Mary Street, Brisbane is on the ground floor in the Conference Centre. Go through the front doors, the entrance to the Conference Centre is through the glass sliding doors on the left-hand side. The workshop room is opposite the Conference Centre desk.
Accessible rooms
The workshop room, kitchen and bathrooms are accessible to people using wheelchairs or other mobility aids.
Wellness Centre
There are 2 carer’s rooms, 1 multi-faith room and 2 first aid rooms if needed. Visit the Conference Centre front desk to get access.
Additional support
Our facilitator Dylan will arrive at approximately 8.30am to set up and will be available to chat if you have questions or would like to talk about any requirements you may have during the day.
During the workshop
Workshop schedule
The workshop starts with a short theory session with a PowerPoint presentation first thing in the morning.
The rest of the day is activity-based group work in teams of 4-8 people. It’s very interactive—think lots of chatting, drawing, writing and building. You’re encouraged to participate in the activities at a level you are comfortable with.
The workshop format is:
- 9am start
- 10.30am morning tea break for 15 minutes
- 12.15pm lunch for 30 minutes
- 2.30pm afternoon break for 15 minutes
- 4pm finish.
Chat to your facilitator if you need to arrive or leave at different times.
Email the HCD Team at hcd@chde.qld.gov.au if you would like an accessible version of the PowerPoint before the event.
Sensory experience
Sometimes the venue can get quite busy and loud, especially around arrival and break times.
The workshop venue is a large room with plenty of space to move around. Being part of a larger venue, there is limited control over the lighting and temperature, but please talk to the facilitator to ask if there are adjustments that can be made to make you more comfortable.
Retreat options
You are welcome to take breaks when needed. The workshop venue has several quiet spaces that you can access during the day. Please chat to the HCD Team before the workshop day, or the facilitator or Conference Centre front desk on the day for how to access these spaces.
Support
We are committed to inclusion, and we appreciate the experience is not the same for everyone. Email us at hcd@chde.qld.gov.au to discuss your support needs and reasonable adjustments we can make so you’ll feel welcome and included.
Workshops are held at 61 Mary Street, Brisbane, QLD 4001.
Use map of 61 Mary Street, Brisbane to find the venue.
Travel by bus: Refer to Mary Street bus stop 50 near Albert St, Brisbane directly out the front of the building.
Travel by train: It is a 1km walk from Central Station, the closest train station.
Travel by car or rideshare:
- A drop-off area is available where vehicles can drive into the driveway off the street.
- Limited 3-hour metred street parking is at the front of the building.
- Many paid car parks are in surrounding streets close to the building.