This course will take 20–25 minutes to complete.
You'll learn how to:
- define the customer experience
- deliver a better customer experience
- describe the tools we need to improve our customers' experience.
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Understand Queensland Government customer experience (CX) concepts and tools.
This course will take 20–25 minutes to complete.
You'll learn how to:
To complete this course, you'll need to:
For more information about Customer 1st training, email online.content@smartservice.qld.gov.au.