Procurement Assurance Model Framework

To fulfil the Queensland Procurement Policy’s (QPP) requirements, agencies are responsible for:

  • reviewing and updating the terms and conditions in standard tender and contract documentation to ensure they include a requirement for the contracted supplier, as well as any subcontractors engaged by the supplier, to comply with the Supplier Code of Conduct when delivering work under the contract (refer to Appendix 2 in the PAM Framework for example clauses)
  • updating contract documentation to ensure any Purposeful Public Procurement (PPP) commitments are expressed in sufficient detail to enable an objective assessment of their delivery
  • using the Procurement Assurance Portal to verify suppliers including subcontractors are not sanctioned. Refer to Queensland Government Procurement Assurance Portal: Guidance for help with conducting supplier checks
  • referring suspected unmet commitments or complaints relating to suspected unmet commitments to the Code to the Procurement Assurance Branch (PAB).

Capability building

The Procurement Assurance Model (PAM) equips agencies with the tools, knowledge and support to manage procurement processes effectively.

Key components to keep agencies updated and help agencies understand and implement the PAM Framework effectively include access to resources, like:

  • workshops
  • webinars
  • information sessions
  • guides
  • QGP and PAM electronic alerts.

The PAB will work collaboratively with agencies to provide a one-stop-shop of resources to help suppliers build their capability to meet the standards of the Code.

Impact of outcomes under the PAM on agencies’ operations

Reactive capability building and improvement notice

If issued to a supplier, these measures will not impact agency operations. These actions are designed to help the supplier address specific issues and improve performance.

Suspended sanction

If imposed, this will not impact agency operations. The supplier remains eligible for future procurement opportunities and government contracts, provided they comply with the terms of the suspended sanction.

Sanction

Sanctions apply only to new contracts or contract extensions and do not affect existing contracts.

If a sanction is imposed, it may directly impact agency operations:

  • making the supplier ineligible for contract awards for a defined period.
  • waiving all contract extension options
  • suspending the supplier’s prequalification and participation in government panels or contracting frameworks for a defined period.

Agencies may need to identify alternative suppliers or adjust procurement plans to minimise disruptions caused by sanctions.

Referring complaint/ allegations of unmet commitments to the Code to the Branch

Referring allegations of unmet commitments to the Code to the Branch

If a supplier has not met their commitments to the Code, refer the matter to the Branch for assessment or investigation.

Email PAMAssurance@hpw.qld.gov.au and include all relevant supporting evidence, such as the contract and related documentation.

Referring a complaint to the Branch

If an agency receives a complaint related to unmet commitments to the Code, refer the matter to the Branch for assessment/ investigation.

Email PAMComplaint@hpw.qld.gov.au and include all relevant supporting evidence.

For referral follow-up:

QGP Assurance Branch contact information

For general PAM Framework enquiries:

Related documents

Last updated:
6 January 2026