Queensland Government Procurement Assurance Portal: Guidance

The Queensland Government Procurement Assurance Portal is a secure online tool that enables government agencies to engage with ethical suppliers.

It supports accountability with the Procurement Assurance Model (PAM) and the Queensland Government Supplier Code of Conduct (the Code) by providing up-to-date supplier accountability information.

Key features

The Assurance Portal enables agencies to:

• verify supplier accountability – check a supplier’s history of unmet commitments to the Code, reducing reputational and financial risks
• make informed decisions – access point-in-time information on supplier outcomes for moderate and major unmet commitments
• ensure transparency – provide a centralised record of supplier outcomes to maintain consistency in procurement processes
• assess supplier suitability – evaluate suppliers effectively using whole-of-government information, including ongoing contentious investigations.

Before engaging a supplier, check the Assurance Portal to confirm that preferred or shortlisted tenderers are not sanctioned.

This check is not required in the following circumstances:

• the agency is engaging a pre-qualified supplier (refer to Appendix 1 in the PAM Framework for the definition of a pre-qualified supplier)
• the procurement value is less than the general exemption threshold of $50,000 (including GST) as outlined in the Queensland Procurement Policy (QPP).

Accessing the portal

New users

To access the portal for the first time, submit an access request:

1. Complete the Request Access form via the Assurance Portal.
2. Use a valid government email address (e.g. @qld.gov.au) for both the username and email fields.
3. Accounts are created manually upon receipt of your request.
4. You will receive a ‘No Reply’ email containing your username (your government-registered email address) and a link to set up your password.

If you do not set up your password within 15 minutes, the link in the ‘No Reply’ email will expire.

If this happens, go to the Assurance Portal login page and select the ‘Forgot your password’ link to generate a new setup link.

Existing users

To log in, visit the portal, use your government email address as the username and enter the password you previously set up.

If you are an existing user who has never logged in or need a password reset, use the ‘Forgot your password’ link on the login page.

For assistance, email the PAM Support team at PAMSupport@epw.qld.gov.au or refer to the contact details below.

How to conduct a search and record results

1. Search the supplier
   1. When you log into the Assurance Portal, use the ABN/ACN search feature from the left menu
   2. Enter Australian Company Number (ACN) or Australian Business Number (ABN) to check up to 30 suppliers at a time.
2. Review the supplier accountability status
   1. The Assurance Portal documents outcomes for moderate and major unmet commitments, such as improvement notices, suspended sanctions, and sanctions. It includes the following details:
      1. date of outcome application
      2. duration of the outcome
      3. applicable terms.

   

   History: assess any past unmet commitments to the Code under the PAM Framework.

3. Record results
   1. The Assurance Portal automatically keeps a record of all searches conducted.
      Registered users can access ‘Previous search history’ under ‘ABN/ACN Search’ by accessing the navigation at the bottom of the page.
   2. Search results can be exported to Excel in line with agency recordkeeping practices.

Deactivate your access

If you no longer require access to the Assurance Portal, email your request to the Strategy and Coordination Unit at PAMSupport@hpw.qld.gov.au to deactivate your account.

About the portal

The Portal allows for searches on companies, sole traders and partnerships and has been tested across commonly used web browsers.

You should be able to access the Assurance Portal using Google Chrome or Microsoft Edge.

Error messages

For general error messages, check you are using your government-registered email address as your username.

An invalid token error means the link in the original 'No Reply' setup email has expired. You must request a new link by clicking the ‘Forgot password’ link on the Assurance Portal log-in page.

For assistance, email the PAM Support team at PAMSupport@epw.qld.gov.au.

Declined access requests

Registration to the portal is only available to procuring agencies governed by the Queensland Procurement Policy, including:

• budget sector agencies
• statutory bodies
• government-owned corporations
• public sector companies.

The Procurement Assurance Branch is unable to provide access to the portal outside of this scope due to potential commercial risk.

Related documents

• Procurement Assurance Model Framework
• Procurement Assurance Model Framework: Guidance for agencies

Related links

• Queensland Government Arrangements Directory (public site) – an online service that provides information on existing procurement arrangements across the Queensland Government
• Queensland Government Arrangements Directory (GovNet site for government users only)

Contact us

Email PAMSupport@hpw.qld.gov.au or phone 1300 10 50 30 (option 2).