Add your credentials to the app

Engagement

Email the Queensland Digital Identity Services (QDIS) team at CDISUAT@transport.qld.gov.au to arrange an introductory call and start your project,

During the call, we’ll discuss your current situation and what you want to achieve. We’ll also talk about your customers’ needs, your organisation’s business and legal requirements, the technology you use, the resources you have available, and your project timelines.

Consider these questions to prepare for the call:

• What credentials does your organisation currently manage? How many customers hold each credential?
• What kind of support and communication do your credential stakeholders need?
• Do you need any changes to laws or regulations to issue a digital credential?
• What system do you currently use to manage your credentials, and can it connect with APIs?
• Do you have the resources and funding to complete this project and support it after it goes live?
• When can the project start, and are there any restrictions, like funding deadlines?
• Will this project depend on other work, like upgrading a database or CRM system?

Prepare for onboarding

If QDIS decides that adding your credentials to the app is possible, we’ll work with you to set up a formal partnership. This will include creating and signing a Delivery Memorandum of Understanding (MoU). The MoU will outline:

• Legal and statutory requirements.
• Terms, changes, and how the agreement can end.
• Rules around confidentiality, privacy, and sharing information.
• Roles and responsibilities for both parties.
• Costs, insurance, and resources.
• Governance, including reporting and assurance reviews.

Once the MoU is signed, QDIS will give you access to the systems and documents you’ll need throughout the project.

Continuous collaboration and support

As you work on digitising your credentials, QDIS will help make sure all legal requirements are met. The transport framework is designed to support digital credentials without requiring other agencies to change their own laws. To keep this process simple and avoid legal issues, it’s important to consult with QDIS early. This will help ensure a smooth, compliant, and future-ready transition.

Detailed design

QDIS will give you a set of starting documents based on best practices used by other organisations that have successfully added their credentials to the app. These documents may include:

• solution architecture
• templates for managing credential lifecycles
• change and communication plans and templates
• governance documents.

Create key documents

QDIS facilitate a series of workshops to create key documents for your project. These will cover:

• your business requirements
• the target architecture for your solution
• a detailed technical design
• a delivery plan
• test plans, including integration, user acceptance testing (UAT), performance, and security testing
• a change and communication plan.

QDIS will help you review and approve the drafted documents to make sure they work with the app, and are consistent with other organisations.

Customer experience experts will support you to test your design with customers early in the process by using wireframe prototypes.

Delivery

QDIS supports both agile and waterfall delivery methods, based on the needs of your credentials. The number and complexity of your credentials will determine the best approach. For multiple credentials, a staged production release can reduce risks and speed up delivery. For a single credential or tightly connected credentials, a single release may be more suitable. You will decide the delivery approach during the detailed design phase.

Build and test to prepare for launch

Every project will follow the standard software development lifecycle: plan, design, build, test, release, and maintain. You need to plan for your operational and technical support needs after the project goes live.

Your organisation will handle the build and testing of your systems up to the integration stage. You will need to prepare your backend systems to issue your credentials into the Digital Licence. QDIS will manage the integration, performance, penetration, and user acceptance testing stages of the build.

QDIS will also take care of any changes to the Digital Licence app and its platforms. This includes building the front-end for your credentials in the app and updating the existing platform as needed.

Change management, customer and technical support plans

During this phase, your change management, customer support, and technical support plans will begin. These plans will ensure your credential is ready for launch in the Digital Licence app.

QDIS will work with you to create and finalise a Production Memorandum of Understanding (MoU). This document will build on the Delivery MoU and outline agreements about the relationship, governance, and service responsibilities after your credentials are launched in the app.

Deploy and production validation testing (PVT)

QDIS will complete go-live governance and confirm the go decision with your organisation before starting production verification testing (PVT). Together, QDIS and your team will test the new credentials with a small group of real customers to make sure everything works as expected.

If a critical error occurs during testing, QDIS can disable the new credentials using a feature toggle without needing to roll back the changes.

After successfully completing PVT, your communication activities and announcements can begin according to the agreed plan.

Support and enhance

The Production MOU will take effect after go-live and QDIS will work with you to set up ongoing support arrangements outlined in the agreement.

QDIS runs an Integration Partners Working Group that meets every two months. In these meetings, members share upcoming changes and enhancements that could affect the Digital Licence App and require planning.

To help improve the app’s value and customer experience, we encourage you to collect feedback from your customers and share it with us through the JIRA service management tool.

QDIS manages the development backlog for the Digital Licence App. We will continue to maintain and improve the app by balancing customer needs, government priorities, technical advancements, operating system updates, and requests from partner organisations.