Online services through myQld portal and Service builder
Use myQld portal and Service builder to deliver online services for Queenslanders.
About this product
The myQld portal gives customers a single, secure place to access, view and manage their online services with Queensland Government. Agencies can build online forms integrated with myQld and digital identity broker using Service builder.
This is part of a suite of service channels offering a ‘one-government’ experience for Queenslanders. Customers can:
- visit the Queensland Government website to find information, services and have their say
- transact online in the myQld portal
- chat to get guided support online
- phone 13QGov to speak to a customer support agent
- visit a counter for in-person support.
Who can use this?
All Queensland Government agencies and statutory bodies.
Features
myQld
- Personalised dashboard for customers to manage Queensland Government online services.
- Customer profile and activity history.
- Save and resume drafts and status tracking.
Service builder
- Pre-styled drag and drop (low-code) reusable form components and templates to quickly build out new services.
- Form patterns aligned with the Queensland Government design system.
- Integrated with digital identity and broker.
- Inbuilt data verification and validation capability.
Benefits
Agencies
- No cost to deliver online services through myQld and Service builder.
- Once onboarded, agencies manage the design, build and ongoing maintenance of forms.
- Integrated with digital identity to easily prove customer identity and efficiently assess service eligibility.
- Connect to downstream data sources and fulfilment workflows.
- Continuous improvement ensures feature enhancements over time.
- Services owners retain responsibility and control of their service.
- Privacy, security, and safety aligned to government policies, standards and best practice.
- Robust technology that is scalable and reliable.
Your customers
- A personalised dashboard to find and manage online services from Queensland Government.
- Secure, accessible and easy to self-serve.
- Choice of identity broker (myID, Queensland Digital Identity) to verify identity and quickly access services they are eligible for.
- Form is prepopulated with existing data, making it easier to complete.
- Save and resume draft applications.
- Track status of applications and manage tasks.
Use this product
- Email Digital Customer (Smart Service Queensland ) on crm@smartservice.qld.gov.au for more information or to get started.
Get help
Onboarded agencies can:
- contact your agency digital or web team for advice
- read developer resources.
Email Digital Customer (Smart Service Queensland) on crm@smartservice.qld.gov.au to request support from our central team.