CAA services

CAA’s Human Resource (HR) branch can work independently or in partnership with your HR staff on a wide range of services.

Human resource consultancy services

• Diversity and inclusion
• Industrial relations
• Learning and development
• Organisational health

Workforce analysis and planning

• Role descriptions
• Job Evaluation Management System (JEMS)
• Workforce planning and reporting
• Organisational restructures

HR training courses

• Face-to-face HR training courses
• Access to online learning platform

Payroll

• Payroll processing
• Prior service reports
• Terminations, redundancies and contract cessation payments
• Work cover/temporary incapacity
• Establishment management

Recruitment

• Vacancy advertising and administration
• Appointments
• Employment screening
• Recruitment and selection consultancy

CAA offers a range of financial services utilising responsive and flexible financial systems.

Financial transactional processing

• Accounts payable
• Accounts receivable
• General ledger
• Bank reconciliation
• Financial processing

Corporate credit card

• Liaising with Commonwealth Bank of Australia (CBA)
• Corporate card management systems

Asset management

• Establishment and maintenance of asset registers
• Depreciation postings
• Asset reconciliations

Financial management and reporting

• Taxation
• Financial statements
• State budget activities
• Financial advice, training and miscellaneous requests
• Employee based returns
• Financial reconciliations

Procurement services include:

• procurement consulting
• contract management
• procurement and contract management awareness training
• assistance with Standing Offer Arrangements (SOA) and Prequalification (PQC) system for capital works
• compliance with the requirements of the Queensland Procurement Policy (QPP).

CAA’s internal auditing services improve corporate governance, manage business risks and ensure control effectiveness. The internal audit focus on the same business concerns that management handles, providing assurance in the following areas:

• Operational efficiencies and effectiveness with an emphasis on those areas with the greatest risk exposure.
• Compliance with regulatory requirements approved policies and procedures.
• Industry/government best practice.
• Quality and accuracy of management information.

CAA provides systems to suit the size of your agency. See the core business systems listed below.

Electronic Documents and Records Management System (EDRMS)

• System is OpenText Content Manager
• EDRMS Hosted Support
• EDRMS Remote Support
• In-place Records Management

HR Business Systems

• Human Resources Information Systems (HRIS) - Aurion/ESS/Timekeeper
• ELMO (Electronic Learning Management System)
• ELMO (Performance Management System)

Financial Business Systems

• Financial Management Information System (FMIS) - TechnologyOne
• Procure To Pay – Automated Accounts Payable (AAP)
• Promaster Expense Management

CAA’s technical staff provide a range of information and communication technology (ICT) management services, both remotely and on-site.

User and device support

• Service Desk (1st Level Incident and Request Management)
• Hot Desk (on-site support)
• Standard Operating Environment Management
• End user IT security
• Active Directory Administration

Microsoft 365 (Office 365)

• Tenant administration/configuration
• Incident support

Mobility services

• Remote access via aovpn
• Remote access via CITRIX

Telephony

• Telstra Calling for Office 365 (Teams Calling)
• Mobile phone email synchronisation
• Connectivity - Queensland Government Network
• Filtered internet services (CITEC)
• On-site Wireless Network Management (WLAN)

Connectivity

• Connectivity - Queensland Government Network
• Filtered internet services (CITEC)
• On-site Wireless Network Management (WLAN)

Infrastructure

• Virtual server hosting including dual site failover redundancy
• Local area network (LAN) Management
• SQL support and licencing
• File storage (Drive as a service)
• Backups

ICT Consultancy

• Ad-hoc ICT consultancy