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Support people in crisis

Respond to domestic and family violence

Domestic and family violence (DFV) occurs when one person in an intimate or romantic relationship, family or informal carer relationship uses violence or abuse to control the other person.

DFV is usually an ongoing pattern of behaviour aimed at controlling another person through fear. It can take many forms including coercive control and non-physical forms of abuse, such as social, sexual, financial, psychological and technology-based abuse.

Over time, this can have a devastating impact on victim-survivors’ autonomy, independence, wellbeing and safety.

DFV and coercive control can impact anyone, regardless of age, ability, ethnicity, sexual orientation, gender, location and socio-demographic groups.

Find out more about DFV and coercive control.

Every Queenslander has the right to feel safe and be safe, especially in their home. DFV is a violation of this basic human right.

What can you do?

As a Queensland public servant, if you have contact with a person who is experiencing DFV, it is important to offer them appropriate support.

If a person discloses they are experiencing DFV, here are some steps you should follow:

  • If the person is in immediate danger, phone the police on Triple Zero (000).
  • If there is no immediate emergency, the client can report DFV to the police by phoning Policelink on 131 444, or the client or a support person can also request contact with a police officer via the Queensland Police online reporting form.
  • The person can also obtain support by phoning DVConnect, a 24-hour domestic violence helpline, on 1800 811 811.

On the Domestic and family violence portal you will also find useful information about:

If you need advice to support a fellow Queensland Government employee who is experiencing DFV, please refer to the domestic and family violence support information on this website.

More information

Further information about Queensland Government violence prevention policies can be found on the Department of Justice and Attorney-General website.

This includes information about:

You can also find out about our progress in preventing and responding to DFV and in response to the Women’s Safety and Justice Taskforce reports.

Last updated:
8 January 2024