Digital disruption is a catalyst for innovation and business transformation. Agencies must be able to recognise disruption as it happens or before it emerges and incorporate opportunities for innovation and new capabilities into digital and ICT strategies and plans.
This guideline focuses on identifying technology trends impacting service delivery and weaknesses in emerging technology changes. The activities will provide practitioners with an understanding of the technology trends that could influence the strategic direction of the organisation, disrupt the way in which future service could be provided or influence how consumers access and use information and services.
Audience
A practitioner in the context of this guideline can include one or more of the following roles:
- Digital and ICT strategic planners
- Agency and service strategic planners
- Workforce planners
- Enterprise architects
- Business analysts.